What are your candles made of?
Our candles are made with natural soy wax, wooden wick and phthalate-free fragrance and essential oils.
How to burn?
On the first burn, allow the melt pool to reach the edges of the container - this is the most important step! This will help to prevent tunneling and give your candle a nice even burn. For more information, see our Candle Care Page.
What is soy wax?
Soy wax is a vegetable wax made from the oil of soybeans. Once harvested, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted and hydrogenated. Hydrogenation converts some of the fatty acids in the oil from unsaturated to saturated making it solid at room temperature! As a result of choosing soy, it is an eco-friendly renewable resource and clean burning! It also burns at a lower temperature, making it last much longer.
What causes the white marks on my soy candles?
Occasionally, white marks may appear on soy candles due to the nature of the soy wax. The tiny, white looking crystals on the tops and sides of jars are called frosting and are very similar to the frosted look on chocolate. This is a natural characteristic of soy wax and should not be treated as a flaw. It does not affect the quality or burn of the candle.
Do you have a store?
No, we do not have a physical store. Cyncere candles sells all of their products online at www.shopcynere.com.
What is your return policy?
At Cyncere all our products are carefully inspected before deliveries. Due to the nature of our products, used candles cannot be returned or refunded.
Unfortunately, we cannot accept returns on sale items or gift cards. All sales are Final.
When should I expect my order to arrive?
Shop Cyncere currently has a 48-72 business hours processing time for all orders regardless the shipping options.
Business Hours are Monday to Saturday. Any orders places on Sunday will be processed the following business day. We will be closed on all major Holidays.
Should you need to expedite delivery or pick up, please leave us a note in your cart before checking out & we will try our best to accommodate your desires.
Local Pick up
Pick up will be available Monday- Saturday 9am- 4pm. Orders will be available next day or same day.
At this time we are only accepting Cash on Delivery (COD) or bank transfer
Where are you located?
We create, package, and deliver everything from Nassau, Bahamas.
If we haven't answered all of your questions, do not hesitate to reach out to us at email@example.com.
We'd be more than happy to assist you further!